We offer a 30-day return policy, ensuring you have ample time to request a return after receiving your item.
To qualify for a return, your item must be unused, in its original packaging, and in the same condition as when you received it, including any tags attached. Proof of purchase is required.
To initiate a return, please contact us at aazan.z321@gmail.com. If your return is approved, we will provide you with a return shipping label and instructions for sending the package back to us. We cannot accept returns without prior approval.
For any questions regarding returns, feel free to reach out to us at info@vofeyshop.com.
Damages and Issues: Please inspect your order upon delivery and promptly contact us if the item is defective, damaged, or incorrect. This allows us to assess the issue and resolve it promptly.
Exceptions / Non-returnable Items: Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), personalized or custom-made products, and personal care items (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please contact us for clarification.
Unfortunately, sale items and gift cards are non-returnable.
Exchanges: If you wish to exchange an item, the quickest way is to return the original item and place a new order for the item you want. Once your return is processed and approved, you will receive a refund accordingly.
Refunds: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that the processing time for refunds may vary depending on your bank or credit card company.