We offer a 30-day return policy to ensure you have ample time to request a return after receiving your item.
Eligibility for Returns:
- Items must be unused, in original packaging, and in the same condition as received, including any tags.
- Proof of purchase is required.
How to Initiate a Return:
Contact us at aazan.z321@gmail.com. If your return is approved, we will provide a return shipping label and instructions. Returns without prior approval cannot be accepted.
For questions regarding returns, contact us at info@vofeyshop.com.
Damages and Issues:
Inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will assess and resolve the issue promptly.
Non-returnable Items:
- Perishable goods (food, flowers, plants)
- Personalized or custom-made products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have concerns about a specific item, please contact us for clarification.
Exchanges:
To exchange an item, return the original item and place a new order for the desired item. Once your return is processed and approved, you will receive a refund.
Refunds:
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Processing time for refunds may vary depending on your bank or credit card company.